Company description

ReturnBear streamlines cross-border eCommerce returns for international brands selling in Canada. Our end-to-end solution enhances the customer experience and boosts profitability by optimizing reverse logistics processes outside of home markets. From pixels to parcels, ReturnBear understands how return software interacts with logistics to deliver optimal results. Our comprehensive platform features a branded return portal for RMA and policy automation, a coast-to-coast network of package-and label-free drop-off locations, instant refunds and return verification, item processing, and quality control services based on your SOPs, cross-border consolidation and customs management, and micro-forward-fulfillment of returned supply. By making returns convenient for consumers, profitable for retailers, and better for the planet, ReturnBear is the eCommerce returns platform for brands selling across borders.

Quick facts

• Canada’s only network of drop-off return locations for package- and label-free returns with item verification and instant customer refunds.
• 60%+ customer adoption of drop-off returns when brands sign up to use ReturnBear’s national drop-off network.
• Brands offering exchanges and store credit through ReturnBear’s return portal see an average of 42% retained revenue.
• Multi-carrier rate-shopping.
• Operating processing hubs in British Columbia, Ontario, New York, and Oregon.
• Shopify and Netsuite integrations.
• Documented APIs.
• Backed by some of Canada’s largest investors.

Core services

• Free RMA platform: Fully featured RMA platform with refunds, exchanges, store credit, return policy management, and automated customer return initiation.
• Return drop-off locations: Package-free, label-free returns at 1700+ locations across Canada. On-site return verification and instant refunds.
• Shipping: Discounted shipping rates with ReturnBear carriers.
• Logistics: East Coast and West Coast locations for receiving, consolidating, and processing returns, as well as cross-border management between the US and Canada.
• Verified returns: Physical verification that returned merchandise matches approved RMA and brand’s return policy/SOPs.
• Returns processing: Grading, refurbishment and repackaging of merchandise, and multi-location disposition of items.
• Order fulfillment: Fulfill new consumer orders with returned merchandise.
• Channel agnostic: A single consolidated platform for returns management that handles your D2C and returns from your Marketplace channels.
• Support: Guaranteed human responses to your questions within 48 hours.
• Hands-on onboarding: Onto our platform and services.

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