If I buy something from Walmart, can I return it?
Yes (with just a few exceptions).
We know that sometimes you buy something that doesn’t work out the way you had hoped and for that reason we did our best to make a return policy that is helpful for you.
Our return policy is the same for both online and in store purchases with just a few minor differences:
- Online purchases: the return timeframe begins on the date of your order’s arrival.
- In store purchases: the return timeframe begins on the purchase date. Make sure to bring along your proof of purchase.
Walmart Standard Return Policy
Almost anything you buy from Walmart, whether purchased in-store or on Walmart.ca (that are fulfilled by Walmart), can be returned within 90 days with the exception of a few items listed below. Items marked with an asterisk (*) must be returned unopened (see Note 1). Valid proof of purchase must accompany the product in all cases:
Within 14 days
- Wireless Prepaid Phones
- Camcorders & Digital Cameras
- Computers / Laptops
- GPS units
- Monitors
- Printers
- Tablets & eReaders
- Video Game Consoles & Handhelds
- Video Games & Computer Games*
- Wearable Tech
Within 15 days
- Contract post-paid phones* – See Note 2
Within 30 days
- Appliances and Accessories, except Soda-makers – See Note 3
- Soda-makers*
- Books/Magazines/Tabloids
- Marked Down Items (Not on Clearance) - Yellow Barcode Sticker
- Drones with GPS Function*
- DVD Players/Recorders
- Headphones & Earphones*
- Home and Portable Audio Systems*
- Ink Cartridges & Toners*
- MP3 players
- Portable Video Players*
- Telephones
- Televisions
- Movies & Pre-Recorded Music*
- Air Mattresses & Pumps* – See Note 4
- Breast Pumps*
- Contact Lenses (except Rigid Gas Permeable)*
- Contact Lenses (Rigid Gas Permeable)
- Eye-Glasses (purchased from a Walmart Vision Centre)
- Outdoor Power Equipment
- Perennial Live Plants, Trees & Shrubs
- Tents, Pools & Pumps
- Software Products*
- Playhouses and Water Inflatables (requiring constant air from power source)*
Within 90 days
- Personal Care Items* – See Note 5
- Walmart Protection Plan – See Note 6
Within 1 Year:
- ONN/Black Web Electronics Merchandise
Final Sale:
- Swimwear and Covers (when hygiene liner is removed)
- Undergarments (all)
- Fireworks
- Clearance (except Walmart Brands)
- Trading & Collector Cards
- Products containing flammable components (Small Batteries, Fuel, Motor Oil, Paints, Additives, Cleaners)
- Family Planning Products
- Prescription Medication – See Note 7
- Diabetic Products (meters, strips, lancets, lancet devices and syringes)
- Sexual Wellness Items
- Pierced earrings
- Alcohol & Liquor – See Note 8
- Annual Live Plants
- Bulk Landscaping Products 100lbs+
- Photo custom services
- Prepaid Phone Cards
- Third Party Gift Cards
- Walmart Gift Cards – See Note 9
- Digital Downloads
Variable:
- Large Batteries (Car, Motorcycle, Marine) – See Note 10
- Children Clothing, Sizes 0-16 – See Note 11
- Children Footwear, Pre-walk Toddler, Sizes 0-10 – See Note 11
- Children Footwear, Boys Youth, Sizes 1-6 & 11-13 – See Note 11
- Children Footwear, Girls Youth, Sizes 1-4 & 11-13 – See Note 11
No Time Limit:
- Bakery
- Deli
- Fresh Meat / Fresh Seafood
- Produce
- Exclusive Walmart Brands (except ONN/Black Web/EverStart)
Note 1: Opened items marked as “Must be Unopened" can be returned within the applicable window if the item is faulty or damaged with proof of purchase, in which case, an exact replacement will be provided if available. If an exact replacement is not available, a refund may be issued.
Note 2: Subject to applicable legislation. Conditions may vary by carrier. See plan terms and conditions.
Note 3: Appliances and Accessories include but are not limited to: Toasters, Blenders, Bread Makers, Can Openers, Coffee Makers, Coffee Filters, Carafes, Cookers, Fryers, Microwaves, Ovens, Coolers, Dehydrators, Food Processors, Mixers, Juicers, Grills, Irons, Dishwashers, Freezers, Refrigerators, Vacuums, Sewing Machines, Cutting Machines, Air-Conditioners, etc.
Note 4: If opened, can only be exchanged for replacement with an identical item or suitable substitute of equal price.
Note 5: Personal care items include but are not limited to: feminine care, hands and feet, incontinence, massage and spa, men’s grooming, oral care, hair removal, hair accessories, hair color, hair appliances, personal wash, styling, skincare, deodorants, perfumes, baby needs, care travel kits, face masks, etc.
Note 6: If the Plan is cancelled within ninety (90) days of the receipt of the Plan, the customer shall receive a full refund of the price paid for the Plan, provided no service has been performed.
Note 7: Includes purchases at Walmart pharmacies and on Walmart Digital Pharmacy. Prescription medication cannot be returned. For any issues pertaining to prescriptions, please see a Pharmacist at a Walmart Pharmacy location.
Note 8: Alcohol sales are final with the limited exception of Returns due to a product quality concern. Such items must be returned within 90 days from the date of purchase to the same Walmart store where the Alcohol purchase was originally made.
Note 9: Walmart Gift Cards are final sale however customers in the province of Quebec who have a balance of $5.00 or less, and customers in the province of Ontario who have a balance of $2.00 or less, on their Walmart Gift Card are entitled by law to a refund of such balance upon request.
Note 10: Free replacement period: Batteries that fail within the free replacement period specified on the battery label are exchanged (not refunded) at no charge to the customer. Pro-rata credit: Batteries that fail outside of the free replacement period but before the expiry of the warranty point may be eligible for a pro-rata credit to be applied to the purchase of a new battery. Refer to the Battery policy on Walmart.ca for full terms and conditions.
Note 11: Can be exchanged if worn out before the child outgrows the item. If identical item is not available in identical size, Walmart will substitute a similar item of equal size and price.
Items purchased through Walmart.ca, that are fulfilled by Walmart, that must be returned to the store (online order number required):
- Fuel Powered Equipment: All fuel powered equipment. If an item has been filled with fuel it cannot be returned by mail even if the tank is drained before shipping.
- Dangerous Goods (containing chemicals, compressed gases or liquids, lithium battery): For example: Aerosol cans, household cleaners, cellphones, laptops, iPads, tablets, etc. These must be returned in original packaging.
Items purchased through Walmart.ca, that are fulfilled by Walmart, that cannot be returned to a store:
- Oversized and Overweight Products: Oversized or overweight products, such as full-size mattresses and large appliance items, weighing greater than 100 lbs or larger than 40” by 48” require a scheduled return delivery. Please contact Customer Service at 1-800-328-0402 to make arrangements.
- Jewelry items over $40 in Value: Jewelry items over $40 cannot be returned in store. Please contact Customer Service at 1-800-328-0402 to make arrangements.
Online Purchases from Marketplace Sellers
See our Marketplace Return Policy for items both sold and shipped by Marketplace sellers. Please note that Marketplace items which are shipped and fulfilled by Walmart are covered under the standard Walmart Return Policy outlined above.
What about children's clothing and groceries? Can I return those products as well?
Absolutely! We want you to love what you bought, so we offer the following satisfaction guarantees for children’s clothing, exclusive brands to Walmart Canada, as well as produce, meat, and seafood with the following conditions:
- Children’s Clothing & Footwear (excluding Accessories):
- Children Clothing, Sizes 0-16
- Children Footwear, Pre-walk Toddler, Sizes 0-10
- Children Footwear, Boys Youth, Sizes 1-6 & 11-13
- Children Footwear, Girls Youth, Sizes 1-4 & 11-13
Can be exchanged if worn out before the child outgrows the item. If identical item is not available in identical size, Walmart will substitute a similar item of equal size and price.
- Produce, Bakery, Deli, Meat & Seafood
No Time Limit. Please note that for Online Grocery Delivery orders, online refund requests are only available for three days after the delivery date.
- Exclusive Walmart Brands
No time limit with exception of ONN / Black Web merchandise which has a 1-year guarantee from date of purchase on receipt, and EverStart batteries which have a variable guarantee period as indicated on the battery itself.
Valid proof of purchase must accompany the product in all cases.
What is the return policy for third party items?
Online purchases sold and shipped by Marketplace sellers follow the Marketplace Return Policy.