Vanilla® Mastercard®
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Vanilla Prepaid MasterCard Visa Cards | Walmart Canada
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FAQs
What are the Vanilla® Prepaid Mastercard® and Visa® cards?
The Vanilla® Prepaid Mastercard® and Visa® cards are prepaid cards available for purchase at Walmart Canada stores. These cards can be redeemed at millions of locations where Mastercard and Visa are accepted, including at retail stores and online.
What denominations are the Vanilla® Prepaid Mastercard® or Visa® cards available in?
Great question! At Walmart Canada stores, you can purchase Vanilla® Prepaid Mastercard® or Visa® cards in a wide range of denominations. Mastercard is available in $25, $50, $60 (3 x $20), $100, $200 denominations. Visa is available in $25, $50, $75, $150, $250 denominations.
How do I use my Vanilla® Prepaid Mastercard® or Visa® card?
Simply present your Vanilla® Prepaid Mastercard® or Visa® card at the time of payment. Each time you use the card, the card balance will be reduced by the full amount of each purchase, including taxes, charges and other fees, if any. To purchase an item that costs more than the balance on your Vanilla Prepaid Mastercard or Visa card, you can typically use the card in combination with a second payment method such as cash or credit/debit for the difference.
Who do I call if I have questions about my Vanilla® Prepaid Mastercard® or Visa® card?
Call the phone numbers below for general information regarding your Vanilla® Prepaid Mastercard® or Visa® card.
Contact: www.vanillaprepaid.com
Mastercard: 1-800-652-9174
Visa: 1-844-864-6951
How do I activate my Vanilla® Prepaid Mastercard® or Visa® card?
Your Vanilla® Prepaid Mastercard® or Visa® card will be activated by the cashier at the time of purchase. Until activated, the card has no value. We recommend that you sign the back of the card where indicated and write down the card number and the customer service number in case the card is lost or stolen.
If my Vanilla® Prepaid Mastercard® or Visa® card is lost or stolen, how do I get a refund or a replacement card?
If you believe that your card has been lost or stolen, please contact Vanilla® Prepaid Mastercard® or Visa® card customer service immediately (Mastercard: 1-800-652-9174, Visa: 1-844-864-6951). You will be asked to provide customer service with the card number and other identifying details. Customer service cannot provide a replacement card if you do not have your card number. If their records show that a balance still remains on the card, they may cancel the card and refund such available balance amounts to you in the form of another prepaid card.